Delivery & Returns

On Repeat Compostable Refill Pouches

Your refill pouch will arrive separately from the rest of your delivery as they are filled to order by our partners, On Repeat.  If you order other items, you will receive a split shipment, and will be charged £1.90 for the refill postage. 

UK, Jersey & Guernsey shipping only. 

Unfortunately our Compostable Refill Pouches are non returnable due to their biodegradability. 

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International Delivery

International deliveries are subject to a delivery charge as follows:

Please note that international customers are responsible for Import Duty/Tax in their respective countries. We are unable to advise what these costs will be, so please check with your local customs office for more information.

We aim to deliver your goods within 1–3 working days. If you have any questions regarding international delivery, please contact shop@bramleyproducts.co.uk.

Disclaimer: We cannot take responsibility for delays in delivery that are outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.

Returns Policy

We hope that you are happy with your order but if for any reason you are not, please notify us of your intent to return the goods by email to shop@bramleyproducts.com . Items must be unused and in a perfect re-saleable condition, accompanied by a valid order reference. If you are returning goods simply because they are unwanted or no longer required, you will be responsible for the cost of returning them. You may return your order at any time up to and including 7 days from the date of delivery.  (Please note any unwanted products cannot be returned after 7 days.)

Unfortunately our Compostable Refill Pouches are non returnable due to their biodegradability. 

Distance Selling Regulations

Under the EU's Distance Selling Regulations, customers located in the European Union are entitled to a 14-day cooling-off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge. Bramley Products are not liable to cover the costs of returning the goods.

*Please note this only applies to customers located within the European Union.

Discounts and Offers

Orders which have qualified for a free gift with a purchase and where all or part of the order is being returned for a refund then the free gift must also be returned in order for the credit to be processed. Where an order has qualified for a discount to be applied to a product this discount shall no longer apply if upon returning part of the order the resulting value is below the threshold for the discount to apply. This also applies to free delivery offers. The discounted products must therefore either be returned or they shall be charged at the full retail price. This excludes faulty or damaged returns when the product is being replaced.